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  • QSI : Qualify Service Innovations - Welcome to QSI!
    from a project and portfolio management perspective In project management knowing the potential value of the project is necessary to determine appropriate targets by which the project can be guided In portfolio management knowing the relative value of each concept or idea will help prioritize the most beneficial projects Update Sep 2010 QSI was presented at NHO Grafisk s national meeting NHO Grafisk is the employer organization for the Norwegian

    Original URL path: http://qsi.no/ (2016-02-02)
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  • QSI : Qualify Service Innovations - NHO presentation
    NHO presentation Contact information Comments and Feedback NHO presentation QSI was presented at NHO Grafisk s national meeting in September 2010 NHO Grafisk is the employer organization for the Norwegian graphic industry Read about it here Norwegian Click to view

    Original URL path: http://qsi.no/index.php?page=nho-presentation (2016-02-02)
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  • QSI : Qualify Service Innovations - Background information
    assessment of innovation ideas has been argued to be a fundamental management task both in a portfolio management perspective and in a project management perspective The QSI Qualify Service Innovations value assessment tool was developed to fill this knowledge gap in the literature QSI was developed by combining general insights about value assessment from the management control literature the financial management literature the innovation management literature and the foresight literature with service specific insights from the service innovation literature and the tool has successfully been implemented in different firms Research has indicated that the implementation of QSI has effects both in a portfolio management and a project management perspective From a portfolio management point of view deployment of QSI improves the participating managers decision basis for prioritizing and selection of projects From a project management point of view implementation of QSI enables the participating managers to define more relevant realistic and ambitious targets for service innovation projects For more details about how QSI was designed and what the managerial effects of implementing QSI are expected to be we refer to two research articles Aas T H 2009 Service Innovation Management Designing an Ex ante Value Assessment Tool in Huizingh K

    Original URL path: http://qsi.no/index.php?page=introduction (2016-02-02)
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  • QSI : Qualify Service Innovations - Comments and Feedback
    information Comments and Feedback Comments and Feedback Welcome to the QSI Feedback forum Posted by Admin 8 Sep 15 52 Post your feedback and comments here Add A Comment Add A Comment Title Your Name Email Comment Code in the

    Original URL path: http://qsi.no/index.php?page=feedback (2016-02-02)
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  • QSI : Qualify Service Innovations - QSI Core modules
    module designed to define potential scenarios related to the prospective commercial situation for the new service The value potential of a service innovation project is often very dependent upon how the commercial situation for the new service develops Therefore Module 2 is included to assist managers in deriving value in different prospective commercial situations Schoemaker s 1995 highly cited scenario planning technique is used to construct scenarios relevant for the

    Original URL path: http://qsi.no/index.php?page=qsi-modules (2016-02-02)
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  • QSI : Qualify Service Innovations - Contact Information
    Core modules Service innovation effects NHO presentation Contact information Comments and Feedback Contact Information Tor Helge Aas Author 47 990 92 927 tor helge aas gmail com Graficonn Norge AS Developer www graficonn no 47 72 90 08 10 support

    Original URL path: http://qsi.no/index.php?page=contact-page (2016-02-02)
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  • QSI : Qualify Service Innovations - Service innovation effects
    sub effect categories Effect category Sub effect category A Business process effects A 1 Internal business process effects A 2 Service delivery capacity effects A 3 Internal cost effects A 4 Productivity effects A 5 Flexibility effects A 6 Risk reduction effects B Capability effects B 1 Learning effects B 2 Culture effects B 3 Employee growth effects B 4 Employee satisfaction effects C Relationship effects C 1 Effects on customer s value C 2 Customer satisfaction effects C 3 Customer loyalty effects C 4 Lock in effects C 5 Image effects C 6 Business partner relationship effects C 7 Service quality effects D Financial performance effects D 1 General financial performance effects D 2 Market share effects D 3 Sales of new services effects D 4 Sales of existing goods services effects D 5 Effects on the market value of the firm E Competitiveness effects E 1 Effects on the competitive position E 2 Effects on the ability to survive E 3 Creation of new markets effects E 4 Strategic performance effects Valuation of effects To identify the relevant service innovation effects for a particular service innovation idea and to enable valuation of these effects a two step procedure

    Original URL path: http://qsi.no/index.php?page=module-3-value-assessment (2016-02-02)
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